Refund Policy

When a return can be requested

Our voluntary return and exchange policy covers goods that arrive damaged, defective, incorrect, incomplete or materially different from their description. Request assistance within 30 calendar days after delivery. This is the deadline to apply, not a requirement for an approved parcel to arrive back at a warehouse within that period.

What this policy does not cover

Changing your mind, personal preferences, choosing the wrong size or option, and other no-reason returns are not eligible under this voluntary policy. Nothing here restricts consumer rights that applicable law does not permit us to exclude.

Ask before sending anything

Email pfall3077@gmail.com with your order number, checkout email and a description of the problem. Add photographs or video showing the issue and keep the packaging and relevant parts. Wait for review and approval before returning an item. Approved requests receive the exact return address and instructions; our mailing address is not an automatic return destination.

Review and resolution

An exchange or replacement depends on the review outcome and available stock. Any applicable return shipping, label arrangements or charges will be explained for the approved case consistently with the order’s confirmed terms and your statutory rights.

Refund timing

Once a refund is approved, we process and initiate it to the original payment method within 10 calendar days. Your bank, card issuer or payment service may require more time to post the credit. Processing within this period does not guarantee that the money appears in your account on day 10.